Chatbot software: A great alternative to phone calls or emails
Real conversations usually result in quicker, more effective solutions. This has altered with artificial intelligence. Natural Language Processing, or NLP, driven by AI allows chatbots to simulate human speech. When a real person types a text, they can decipher the underlying meaning behind it and respond with language that makes sense to them. Chatbot software only can answer a predetermined list of problems and queries, start with a generic greeting, and provide a typical menu of answers. Thus, the chatbot might start by inquiring if a visitor has any questions or would like to know more about a certain feature, for instance, if they arrive at your website after reading an email that highlights a new function.
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